Added New KPIs in Dispatch Management Dashboard

shipsy

Nov 14, 2022

To support critical business metrics, we now offer more options in our dispatch KPIs. This enables you (Ops Managers) to see the real-time KPIs for all the branches on your dashboards.

Added KPIs:

• ( Preparation to delivery less than 20 min) Percentage: This shows the percentage of orders where Reached at Hub to Reached Gate time is less than 20min; (referred as Hot & Fresh Deliveries)
• Avg. Drive Time: This shows the average of all orders between Pickup Completed to Reached Gate
• Available Riders: This KPI shows the number of riders available right now; for this, DT <25min is needed instead of DT <30min
• Orders per Active Hours: This KPI shows the Total Number of Orders Delivered / ( Sum of all riders logged in hours) → This can be calculated on each delivery rather than at a fixed frequency
• Delivery percentage: This KPI shows the Number of orders Delivered / Total Orders → This can be calculated on each delivery rather than at a fixed frequency.

To know more about KPIs refer to your customer success POC and ask them about additions in Dispatch KPIs.