# Added New KPIs in Dispatch Management Dashboard

### shipsy

Nov 14, 2022

To support critical business metrics, we now offer more options in our dispatch KPIs. This enables you (Ops Managers) to see the real-time KPIs for all the branches on your dashboards.

### Added KPIs:

- ( **Preparation to delivery less than 20 min**) Percentage: This shows the percentage of orders where **Reached at Hub** to **Reached Gate** time is less than 20min; (referred as Hot & Fresh Deliveries)  
- Avg. Drive Time: This shows the average of all orders between **Pickup Completed** to **Reached Gate**  
- Available Riders: This KPI shows the number of riders available right now; for this, **DT <25min** is needed instead of **DT <30min**  
- Orders per Active Hours: This KPI shows the **Total Number of Orders Delivered** / ( **Sum of all riders logged in hours**) → This can be calculated on each delivery rather than at a fixed frequency  
- Delivery percentage: This KPI shows the **Number of orders Delivered** / **Total Orders** → This can be calculated on each delivery rather than at a fixed frequency.

To know more about KPIs refer to your customer success POC and ask them about additions in Dispatch KPIs.